Refund policy

Refund policy

Damaged or incorrect items

If something arrives damaged, or you received the wrong item, we'll replace it or refund it. Just email rebecca@nothingfancysoap.com within 14 days of delivery with your order number and a photo of the problem. You don't need to send the item back.

Returns

Because soap and bath products are personal-care items, we can't accept returns of opened or used products. If you have a concern about your order, please email us. We're a small business and we'll do our best to help.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to show the credit.

Gift cards

Gift cards can't be returned or exchanged for cash.

Questions

Email rebecca@nothingfancysoap.com. We usually reply within 1–2 business days.